How Technology Managed From India Is Changing the Complexion of Outsourcing.."

Such scenarios are being repeated at several high-tech companies in India that remotely manage IT infrastructure around the world, from computer networks of transportation hubs in Europe, to the world's largest private e-mail service for a global Fortune 100 organization, to ATM networks for Middle East banks, to storage devices for U.S. pharmaceutical companies. Engineers in India are monitoring, upgrading, healing and rebooting systems across the world to ensure that it's business as usual for end users of the IT infrastructure.